PRIVACY & SAFETY
We understand that your privacy is important to you. We respect and value the privacy of all our customers and will only collect the use of personal data in the ways that we describe as shown here, and in a way that is consistent with our obligations and your rights under the law.
How We Use Your Information
This policy tells you what to expect when we collect personal information.
The General Data Protection Regulations (GDPR) is effective from 25th May 2018. It requires us to provide detailed information about processing of personal data that can directly or indirectly identify a living person.
Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as name and contact details as well as less obvious information such as identification numbers, electronic location data, images and other online identifiers.
What Personal Data Do We collect
Depending on your relationship with Grantham Gin Ltd, we may collect some of the following personal data:• Name• Address• Email Address• Telephone number• CCTV footage• IP address (in some cases)
Your personal data may be obtained from the following third parties:• Social Media Platforms i.e.: facebook, twitter, Instagram• BT Business Hub Wifi – Wifi service provider
How Do We Use Your Personal Data?
Under the GDPR, we must always have a lawful basis for using your personal data. This is because you have given consent for us to use your personal data, or because it is in our legitimate business interest to use it for your benefit. Your personal data may be used for one of the following purposes:• Communicating with you• Supplying our services to you• Supplying you with information and /or marketing material by email and/or post that you have opted in to. You can unsubscribe or opt out at any time.
Updating your details
If any of the information that you have provided changes, please let us know by email email@example.com.
How Long Will We Keep Your Personal Data?
Your personal data will be retained for contact and/or marketing purposes until you notify us that you wish to withdraw your Consent.
We do not share your personal data.
Any personal data that we hold on you may be stored in any one or more of the following places:• Our websites• Our computers or other devices• Accounting software• Other operational software that we use• Our mailchimp contact list
The above places are protected by:• GDPR policies of our operational software providers• Full and professional anti-virus on our computers by Symantec Endpoint Protection Cloud• Password protection on computers and other devices
Storage of Data
The data that we collect will only be stored within England and the European Economic Area
In relation to data about you, for which we are a data controller, the GDPR requires us to inform you of the rights listed below:• the right to ask for access;• the right to rectification;• the right to erasure;• the right to restrict processing;• the right to data portability;• the right to object; and• the right to not be subject to automated decision-making including profiling;• the right to lodge a complaint with the Information Commissioner’s Office.
SHIPPING & RETURNS/REFUNDS
Orders under £30 will be charged £3.99 delivery, orders between £30-£50 will be £2.99 delivery and orders over £50 receive free delivery.
Delivery is to Mainland UK only and your items will be delivered within 3-5 working days (orders placed on Thursday-Fridays may be processed on the following Monday).
Once the courier has collected your order it is their responsibility to deliver within 3-5 working days, however with the current climate delays may occur.
Last order date for delivery before Christmas is Monday 15th December!
We only accept returns if the goods are damaged in transit and evidence of the damages will be required on delivery and returned to us in the exact state. We can then determine the damage & causes and get your items replaced or refunded. Please check product details for ay use by dates as some contain fresh ingredients that need to be used within a certain time period.
By purchasing any goods containing alcohol on our website you are confirming that you are aged 18+ and the person receiving the delivery will be aged 18+.
If you are subscribing to our 3 month deal, any orders received on the last week of the month will start the following month. Recurring payments will be each month from the date you order.
ALLERGENS, GIFTS & SHELF LIFE
If you are ordering as a gift please try and order so that the items are delivered within days of the event as the majority of cocktail boxes will have to be used within 8 days of order. Gift messages can be added in the checkout process.
We can not guarantee that our cocktail kits are fully allergen free as products used may contain allergens. However we will state where we can what allergies to look out for in each box. Any irregular allergies should be identified by the consumer, full ingredients will be listed. Any queries please email us on firstname.lastname@example.org or through your online account.
Some of our cocktail kits have a shelf life of around 8 days so please order for when you want to use them. Delivery is typically 3-5 working days from order processing.
- Credit / Debit Cards